Our multi-disciplinary team of international experts have worked on many projects within government (regional, national, local and parastatal), as well as in the corporate and business environment.

John Brand

John Brand is a Consultant and ADR specialist at Bowman Gilfillan. He has BA and LLB degrees from the University of the Witwatersrand and is also a director of Conflict Dynamics cc. John is a member of the Advisory Board of the African Centre for Dispute Settlement at Stellenbosch University and of the International Mediation Institutes Independent Standards Commission.

He specialises in dispute resolution and the training of negotiators, mediators and arbitrators and is an International Mediation Institute certified mediator and a Centre for Effective Dispute Resolution (CEDR UK) accredited mediator.

Over the past 20 years he has arbitrated and mediated many large commercial and employment disputes and he regularly facilitates negotiation, strategic planning and transformation processes.

He co-designed the conciliation and arbitration induction training for the CCMA and has trained many of South Africa’s employment and commercial mediators and arbitrators for the past 15 years.

He was a member of the International Labour Organisation’s team of international experts appointed to design mediation training for developing countries and he regularly trains mediators from countries in Africa, Asia, Eastern Europe and South America. The International Labour Organisation has also commissioned John to design training material and to train parties and trainers from countries across the world in mutual gain negotiation.  This training material has been translated into French, Portuguese and Arabic and is used extensively throughout the world.

John has also participated in two facilitations in the Northern Ireland peace process for the communities of Belfast and Portadown and has trained and consulted to parties in the Basque peace process. 

He has written extensively in journals and other publications and recently co-authored the Second Edition of Labour Dispute Resolution published by Juta. Together with Chris Todd and Felicity Steadman he recently published Commercial Mediation: A User’s Guide. 

Hendrik Kotze

Adv Hendrik Kotze is an expert in dispute facilitation and management. He is an Associate of Conflict Dynamics, and is also attached to the Africa Centre for Dispute Settlement at the University of Stellenbosch Business School as a Senior Researcher.

Hendrik, a former member of the Cape Bar, works as a Senior Consultant and Project Leader on a number of capacity building and development projects in Africa. These projects focus on the effective management of dispute, and the development of dispute systems and capacity. Clients include international donors, regional entities, national government departments, and commercial companies. His skills include policy development, business process design and development, mentoring, skills development and training, as well as hands on dispute management.

Hendrik studied law at Stellenbosch University where he completed his B.Comm, LLB and LLM degrees. He also holds a LLM degree from the University of Cambridge. He also has a Diploma in Business Analysis. He currently serves as the Chair of South Africa’s Dispute Settlement Accreditation Council [“DiSAC”], a body that regulates accreditation and practice standards for the mediation industry in South Africa.

Marion Shaer

Marion Shaer has spent her career in the areas of alternate dispute resolution, human capital development and organizational development. She has applied the extensive skills and experience she gained in these industries in the corporate sector, the political arena and the not for profit sector. Marion was involved in political and community advocacy in the 1980s at IDASA where she facilitated processes leading to democratic change. She was also involved in the Local and Regional Peace initiatives during the CODESA process. Marion completed a MA degree in Dispute Resolution at Notre Dame University in the US and applied those learnings in the labour arena where she was a mediator and facilitator for the Independent Mediation Service of South Africa (IMSSA) before its closure in 2000. She was also the Education Director at IMSSA responsible for the training, research and development of the organization. She was an arbitrator and conciliator at the Commission for Conciliation Mediation and Arbitration (CCMA) and administered the training of the initial intake of commissioners for the CCMA. She was on the MEIBC panel and the Tokiso panel. Marion recently worked as a consultant and project manager for Connemara Consulting which specializes in human capital development and organizational development consulting. Here she advised, conceptualized and designed interventions to align people and process with clients’ business strategies. Areas that Marion is drawn towards are team dynamics, conflict management, managing change and conceptualizing processes to address these. The skills she applied in this position were management, investigations, solution conceptualization, training and evaluation processes. Marion works part time for the One Laptop per Child (OLPC) programme where she works towards disadvantaged children getting access to technology to ensure equitable quality education opportunities for all primary school children. Marion is a Tokiso mediator and arbitrator, and also consults to companies and organisations on the areas covered above. Marion is based in Johannesburg.

Felicity Steadman

Felicity Steadman has been a professional in the field of dispute resolution for twenty six years. After a career in South Africa as a mediator and arbitrator, facilitator and trainer she was trained and accredited as a commercial mediator by London based Centre for Effective Dispute Resolution (CEDR) in 2003. Felicity is certified by the International Mediation Institute and registered with the Civil Mediation Council in the UK..

She currently works as a full-time mediator and maintains a steady caseload. She mediates a wide variety of disputes from employment and workplace related matters, to breach of contract, to supply of goods and services. Felicity has worked as a facilitator of many large multi-party relationship building and transformation processes. She has acted as chairperson of numerous disciplinary enquiries and appeals, as an arbitrator in hundreds of employment matters, and as a chairperson of many grievance hearings. 

Felicity currently mediates with CEDR on the CEDR Solve Panel and the panel of the Court of Appeal. She also mediates with Oxford Mediation and In Place of Strife in the UK.

Felicity is a lead member of the CEDR training faculty, and regularly coaches and assesses aspirant commercial mediators in the UK and internationally. She frequently trains mediators and conciliators in developing countries for the International Labour Organisation. 

Felicity has a Masters Degree in Industrial Relations from the University of Warwick (1985); and from the University of the Witwatersrand she has a BA Honours (1981), a Certificate Programme in Industrial Relations (1984) and a Higher Diploma in Labour Law (2003).

Together with John Brand and Chris Todd, Felicity Steadman recently published Commercial Mediation: A User’s Guide. In 2007 Felicity authored the publication Handbook on Alternative Labour Dispute Resolution for the International Labour Organisation. She was a contributor to the book Dispute Resolution published by Juta in 1993, and co-author of the book Labour Dispute Resolution published by Juta in 1997 and revised in 2008. She has contributed many journal articles to various publications. 

Our consultants’ combined experience is in the following fields:

  • Negotiation, mediation and arbitration
  • Law
  • Industrial relations
  • Human resources management
  • Employee participation
  • Dispute systems design
  • Change management
  • Business analysis and business process engineering
  • Academic and in-practice research
  • Community and social development


Contact us for a free telephonic discussion about your needs and/or for a written proposal for our consultation services.