Recommended books and websites

Author Title Published Details
Allan, T; Mackie, K; Marsh, W; and Miles, D The ADR Practice Guide, Edition 3 Tottel, 2007
Allen, T Mediation Law and Civil Practice Bloomsbury Professional, 2013
Andrew S; Mnookin, R H; Peppet, S R; Scott R and Tulumello, A S Beyond Winning: Negotiating to Create Value in Deals and Disputes Belknap Press, 2000
Anstey, M Managing Change – Negotiating Conflict Juta 1999
Anstey, M Negotiating Conflict – Insights and Skills for Negotiators and Peacemakers Juta 1991
Anstey, M Practical Peace Making Juta 1993
Bazerman, M and Malhotra, D Negotiation Genius Bantam Books, 2007
Bosch, D,Everett, W and Molahleli, E The Conciliation and Arbitration Handbook LexisNexis Butterworths, 2004
Boulle, L and Nesic, M Mediator Skills and Techniques: Triangle of Influence: Skills, Techniques and Strategies Bloomsbury Professional; 2009
Boulle, L Mediation Skills and Technique Butterworths, 2001
Boulle, L and Nesic, M Mediation: Principles Process Practice Tottel Publishing, 2001 revised 2006
Brand, J; Lötter; C, Ngcukaitobi, T and Steadman, F Labour Dispute Resolution Juta 1997 revised 2008
Brand, J; Steadman, F and Todd, C Commercial Mediation: A User’s Guide Juta 2012 revised 2016 A comprehensive overview of commercial mediation in South Africa. A practical guide for mediators and parties, and their representatives, on what to expect from mediation and how to get the most out of the process.
Brett, J and Gelfand, M The Handbook of Negotiation and Culture Stanford Business Books, 2004
Brett, J M; Goldberg, S B and Ury, W L Getting Disputes Resolved Jossey-Bass Publishers, 1989
Brogan, M and Spencer, D Mediation Law and Practice Cambridge University Press, 2007
Brown, H and Marriot, A ADR: Principles and Practice Sweet and Maxwell, 2012
Bush, R and Folger, J The Promise of Mediation, 2nd edition Jossey-Bass, 2005
Carroll, E & Mackie, K International Mediation - The Art of Business Diplomacy Tottel Publishing and Kluwer Law International, 2006
CEDR edited How to Master Negotiation Bloomsbury Professional, 2013
Cialdini, R B Pre-Suasion: A Revolutionary Way to Influence and Persuade An evidence rich discussion of the importance of what happens in the moments before we are asked for our agreement: what works to pre dispose people to say ‘yes’.
Cialdini, R B The Psychology of Influence One of those books which makes you gasp at the fallibility of humankind and yet the plentiful illustrations resonate with ones’ own experience.
Cloke, K Mediating Dangerously: The Frontiers of Conflict Resolution Jossey Bass, 2001
Coakley, CG and Wolvin, AD Listening An academic and comprehensive treatment.
Covey, S The 7 Habits of Highly Effective People Simon and Schutser, 1989
Cruikshank, J and Susskind, L Breaking the Impasse – Consensual Approaches to Resolving Public Disputes Basic Books, 1987
Dreeke, R It’s Not All About Me The author was employed to persuade people to become undercover agents – his ten tips for building rapport.
Dutton, K Flipnosis How to change peoples’ mind in a flash: very accessible.
Ertel, D and Fisher, R Getting Ready to Negotiate Penguin Books, 1995
Fisher, R and Brown, S Getting Together; Building Relationships as we Negotiate Penguin Books, 1986
Fisher, R and Shapiro, D Beyond reason – Using Emotions as You Negotiate Penguin Group, 2005
Fisher, R and Ury, W Getting to yes, 2nd Edition Business Books Ltd, 1991
Gladwell, M Blink Making decisions based on minimal information “thin slicing”
Goldberg, S; Green, E; and Sander, F Dispute Resolution Little, Brown and Company, 2007
Goleman, D Working with Emotional Intelligence Bloomsbury Publishing, 1998
Goodman, A and Hammerton, A, Mediation Advocacy (Professional Skills) XPL publishing, 2006
Guilford, N The Lost Art of Listening Relationship bias. Why listening is important, why it’s difficult and practical advice.
Heen, S; Patton, B and Stone, D Difficult Conversations Penguin books, 2000 Postulates that difficult conversations have one of three roots and offers strategies to respond.
Kahneman, D Thinking Fast and Slow Suggests a two system model of human decision-making, one intuitive and one more calculating: also contains a section on heuristics and biases. Heavy weight treatment of the topics.
Lax, D and Sebenius, J 3-D Negotiation: Powerful Tools to Change the game in your most important deals HBS Press, 2006
Lax, D and Sebenius, J The Manager as Negotiator Macmillan, 1986.
Lewicki, R; Litterer, J Negotiation Irwin, 1994
Macfarlane, J The new lawyer: how settlement is transforming the practice of law UBC Press, 2008
Monaghan, A & Newmark, C Mediators on Mediation Tottel Publishing, 2005
Moore, C W , Jossey-Bass The Mediation Process – Practical Strategies for Resolving Conflict, 3rd Edition A Wiley Imprint, 2003
Peters, S The Chimp Paradox Contrasts the different decision-making routines that humans use synthesised with information about the structure of the brain. Written in the style of a self-help book.
Pretorius, P , Dispute Resolution, 1st Edition Juta, 1993
Rich, C The Yes Book Virgin, 2012
Richbell, D How to Master Commercial Mediation Bloomsbury Professional, 2014
Tannen, D You Just Don't Understand - Women and Men in Conversation Virago Press, 1991 Communication in relationships.
Trollip, A T Alternative Dispute Resolution Butterworths, 1991
Ury, W Getting Past No – Negotiating with Difficult People Bantam Books, 1991
Ury, W The Power of a positive NO (How to say no and still get to yes) Bantam Books, 2007


Below is a list of interesting websites which we think you might like.

Website name Link
The Centre for Effective Dispute Resolution
Dispute Settlement Accreditation Council (DiSAC) mediators, arbitrators, and everything ADR
Mediation World
Mediatori Mediation Panel
The American Arbitration Association and the International Centre for Dispute Resolution
International Chamber of Commerce (ICC)
International Centre for Settlement of Investment Disputes (ICSID)
International Institute for Conflict Prevention and Resolution (CPR)
International Mediation Institute (IMI)
South African Association of Mediators (SAAM)
Singapore International Arbitration Centre (SIAC)
United Nations Commission on International Trade Law