|-||Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING|
|-||Labour and Employment Mediator Skills|
|-||Mediation Skills for Managers and Shop Stewards|
|-||Mediation Skills for Medical Negligence and Personal Injury Claims|
|-||Mediator refresher session - reboot your mediation skills|
|-||Preparing for and Representing Parties in a Mediation - mediation advocacy|
|-||Workplace Mediation Skills for Accredited Mediators and HR Managers|
|-||Basics of the Law of Unfair Dismissal|
|-||Chairing a Disciplinary Enquiry|
|-||Prepare for and Present in a Disciplinary Enquiry and Manage Poor Work Performance|
|-||Preparing for and Presenting in a Disciplinary Enquiry|
|-||Preparing for, Presenting in and Chairing a Disciplinary Enquiry|
|-||Presenting and/or Assessing Evidence Appropriately in the context of a disciplinary enquiry|
Established in 1996, Conflict Dynamics is committed to developing and enhancing the conflict management and dispute resolution skills of people in South Africa and more widely. This includes conflict management training, negotiation skills training, disciplinary enquiry training, disciplinary hearing training, mediator training, mediation training, arbitrator training, arbitration training, and labour law training, amongst other skills.
Conflict Dynamics conducts training and workshops to equip individuals, groups and organisations with the necessary skills and knowledge to manage conflict and resolve disputes most effectively. The products are designed to meet learner and organisational needs, the standards of the National Qualifications Framework and international best practice.
Courses and workshops are conducted both on an in-house basis and as public courses. Our courses may be presented in a modular format as short sessions of a couple of hours or over one or more days at a time. We also provide coaching, mentoring and supervision services for participants on our courses following training interventions. See more about our consultancy service in this regard.
Conflict Dynamics' trainers receive consistently excellent feedback from delegates. The world class standards of Conflict Dynamics training were recognised in 2012 when the Conflict Dynamics Commercial Mediator Skills training course received the CEDR ADR Trainer's Award in the UK. Conflict Dynamics has accredited over 450 mediators to world standards.
Conflict Dynamics delivers training throughout Southern Africa and further afield in Nigeria, the UK, Italy, amongst other countries.
WHAT OUR CLIENTS SAY
"The workshop was interactive and I believe it was a good thing to have both mangement and the union in the same workshop. The trainer is very experienced in these issues and was able to relate and advise the attendees accordingly. "
- Participant , African Copper Mining, Botswana, March 2013
"The course allows one to use instinctive tendencies at the right time. About timing!"
- Zuraya Adhikarie, Parliament Legal Services - Parliament
Second edition - Commercial Mediation - a User's Guide
20 Oct 2016 - "The second edition of our book, Commercial Mediation a User's Guide, is now available. It includes updated commentary on the Rules for Court-Annexed Mediation."
Mediation Awareness Week
08 Oct 2016 - "Conflict Dynamics is celebrating Mediation Awareness Week in October this year with a number of different events being held around the country."
Seminars by LEAD and Conflict Dynamics
05 Oct 2016 - "The What, How and When of Mediation - seminars on equipping lawyers with a comprehensive understanding of mediation "