World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

‚ÄčOur training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Rule 41A - webinar about your role and responsibilities as a representative, a litigant and a mediator
18 March 2021 11h00 - 12h30
Mediation Advocacy - Representing and Advising Clients in Mediation
25 March 2021
Mediating ONLINE
26 March 2021 09h00 - 13h00

View all Events

Recent Blogs

Who Attends a Mediation and what are their responsibilities?

Critical to the success of mediation is careful planning and preparation. Therefore it is essential that lawyers and parties understand what mediation is, the process involved, and its characteristics in order to fulfil their roles and responsibilities before, during and after the mediation process.
08 Feb 2021

How Mediation Differs from other Dispute Resolution Processes

Mediation is emerging in South Africa as an effective and often preferred method for resolving disputes because it has the capacity to deliver better outcomes that parties can determine for themselves in a flexible, facilitated, negotiation process.
24 Jan 2021

Managing discipline for employees working from home and engaging in online disciplinary enquiries

One of the biggest challenges for employers as more employees work from home is developing policies for the management of day-to-day discipline and performance and conducting disciplinary enquiries online to ensure a fair outcome for both employer and employee.
04 Jan 2021

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Invaluable input for anyone leading & managing others. The course has provided me with some tools that I have been looking for, such as knowing how to ask the right questions to understand what is really happening in a conflcit situation. Professionally and personally enriching and empowering.

- Delegate, St. Andrew's School for Girls, Sept 2017,

Conflict Management Skills for Interpersonal Workplace Conflict FACE TO FACE
Very professional . Workbook contains fabulous reference material. Trainer was very professional - well done on keeping the Engineers engaged!

- Participant, Tenova Minerals, March 2013 ,

Fundamentals of Managing Poor Work Performance FACE TO FACE

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Accreditations and Affiliations