With 30 years' experience in South Africa and internationally, our diverse team is the preferred partner to those wanting to manage conflict effectively.

Our goal is to achieve a society in which people, workplaces, and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management, and dispute resolution-related topics, which are of high quality, cost-effective, learner-focused, and go above and beyond the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective, and conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Conflict Dynamics is 51% black female-owned and 100% female-owned, making us a Broad-Based Black Economic Empowerment (B-BBEE) Level 2 contributor.

Upcoming Events

Commercial and Court-Referred Mediator Skills - INTERNATIONALLY RECOGNISED
7, 8, 9 & 12, 13,14 February 2024 - 09.00 to 17.00
Commercial and Court-Referred Mediator Skills - INTERNATIONALLY RECOGNISED
11, 12, 13 & 15 - 16 April 2024 - 08.30 to 18.00

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Recent Blogs

Reflections on the civil and commercial mediation in the United Kingdom and South Africa

I have worked as a mediator in South Africa (SA) for 35 years and in the United Kingdom (UK) for 20 of those years. Over this period, the use of mediation in civil and commercial disputes in the UK grew from approximately 2,500 mediations in 2003 to approximately 17,000 mediations in 2022. Why is this?
21 Nov 2023

The art of having difficult conversations over the holiday season

This article explores the art of having difficult conversations over the holiday season, providing practical tips on how to handle them confidently. It emphasises the importance of such conversations in addressing conflicts, fostering personal growth, improving relationships, and enhancing group dynamics.
26 Nov 2023

Reflections on 2023 and Aspirations for 2024

Conflict Dynamics was established in 1996 in the optimistic post-apartheid years to provide pragmatic skills development services, initially to the CCMA, and then to employers and employees. These services were mainly in relation to training in the fields of industrial relations and mediation.
15 Nov 2023

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The training exercises do make you learn more than just boring reading in other courses.

- Sun City Resort

Chairing Disciplinary Enquiries FACE TO FACE

A most valuable course - wish I had the opportunity of doing it years ago!

- Delegate

Conflict Management Skills for Interpersonal Workplace Conflict FACE TO FACE

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Accreditations and Affiliations


Conflict Dynamics is a supporter of the World Mediators Alliance on Climate Change and has signed the Mediators Green Pledge along with many of our colleagues in South Africa.