World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

skills development through training, mentoring and coaching for life-long learning

“Live as if you were to die tomorrow. Learn as if you were to live forever”
Mahathma Gandhi

World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

accredited mediators to manage conflict or resolve disputes

"Be the change that you want to see in the world"
Mahatma Gandhi

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

Our training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
9, 10, 11 and 13, 14, 15 July 2020
Advising Your Client about Mediation and Representing Them in the Process - Mediation Advocacy for Lawyers
21 July 2020
Employment Law Update Seminar
24 July 2020

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Recent Blogs

How could Judges use mediation to improve access to justice in South Africa?

Recently in South Africa there have been tentative attempts in rules of court and government regulations to encourage parties to use mediation prior to litigating. These attempts are welcome and have become even more necessary because of the COVID 19 pandemic which has made easy, quick, and inexpensive access to justice even more difficult than it was in ‘normal’ times. The purpose of this blog is to suggest some ways in which Judges can best encourage mediation and ensure that parties receive quality mediation when they do agree to use it.
15 Jun 2020

How to get the best out of Mediation for your client

Conflict Dynamics offers lawyers a training course on how to represent their clients effectively in mediation.
11 Jun 2020

My Experience of Online Learning

We hear a lot about the advantages of online learning in the higher educational setting during the current COVID-19 pandemic, but there are also ways in which online learning can be used for training and development in business and similar organizations. I recently attended the Conflict Dynamics mediator skills training online.
27 May 2020

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I just want to thank you once again for the way you guys opened my eyes to an entirely different way of approaching things. Although I've not conducted any mediations since I completed your course, I have found myself in the position that I've been requested to advise a few others who have been involved in conflicts of one kind or another. Inevitably this advice has come down to the simple principles of what you taught me. While acknowledging the merit and appropriateness of other processes in the resolution of disputes, everything having its time and place, I declare myself to be a huge fan of mediation and the benefits it can bring to those who adopt it with an open heart and open mind.

Philip Hoole

Architect and accredited mediator
Comprehensive exposure and training in the “Swiss Army” toolkit of mediation. Incisive, exploratory, versatile, effective.

Roj Beigley

Managing Director, Spirigent (Pty) Ltd, Oct 2016

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Accreditations and Affiliations