With 30 years' experience in South Africa and internationally, our diverse team is the preferred partner to those wanting to manage conflict effectively.

Our goal is to achieve a society in which people, workplaces, and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management, and dispute resolution-related topics, which are of high quality, cost-effective, learner-focused, and go above and beyond the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective, and conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Conflict Dynamics is 51% black female-owned and 100% female-owned, making us a Broad-Based Black Economic Empowerment (B-BBEE) Level 2 contributor.

Upcoming Events

Natural conflict, Natural resolution - MEDIATOR PROFESSIONAL DEVELOPMENT
6 March 2024 - 14.00 to 17.00
Workplace Mediator Skills for Accredited Mediators
12 March 2024 - 08.30 to 17.00
Commercial and Court-Referred Mediator Skills - INTERNATIONALLY RECOGNISED
11, 12, 13 & 15 - 16 April 2024 - 08.30 to 18.00

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Recent Blogs

Nip it in the Bud: Early Intervention Strategies for Workplace Conflict

This article offers a pragmatic approach to handling workplace conflict, by recognising warning signs, taking timely action, and fostering open communication and active listening, this guide equips managers and employees with strategies for resolving conflicts constructively.
16 Feb 2024

Conquering the January blues: practical strategies for empowering your employees and embracing 2024

The holiday season has passed, and the new year now stretches before us with its promise of fresh starts and ambitious goals. However, for many employers, January can also be a time of challenges. Employees may be returning to work lacking enthusiasm, and the pressure to hit ambitious growth targets can feel overwhelming, therefore making it difficult for the business to hit the ground running.
24 Jan 2024

Reflections on the civil and commercial mediation in the United Kingdom and South Africa

I have worked as a mediator in South Africa (SA) for 35 years and in the United Kingdom (UK) for 20 of those years. Over this period, the use of mediation in civil and commercial disputes in the UK grew from approximately 2,500 mediations in 2003 to approximately 17,000 mediations in 2022. Why is this?
21 Nov 2023

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The trainers were all very professional, approachable and friendly. I have great respect for them and there is a lot to learn from them.

- Delegate

Commercial and Court-Referred Mediator Skills - INTERNATIONALLY RECOGNISED FACE TO FACE

A well-run course backed up by the insight gained from experience. An intensive and effective way for a practising litigator to tool up with an entirely different skillset.

- Craig Cutler , Advocate , The Cape Bar

Commercial and Court-Referred Mediator Skills - INTERNATIONALLY RECOGNISED ONLINE

May 2020

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Accreditations and Affiliations


Conflict Dynamics is a supporter of the World Mediators Alliance on Climate Change and has signed the Mediators Green Pledge along with many of our colleagues in South Africa.