World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

Our training courses and workshops, and our mediation and other dispute resolution services are available on a face-to-face basis as well as remotely using secure online platforms so that our clients can maintain social distance and interact remotely in the safety and comfort of their homes or offices. Please reach out to your usual contact at Conflict Dynamics or send us an email via our Contact page - we are open for business and working remotely.


Click HERE for the link to the Government's main Covid-19 page


Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management, and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
8,9,10 & 13,14,15 September 2021 - 09.00 to 17.00
Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
14, 15, 16 & 18, 19 October 2021 - 08.30 to 18.00

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Recent Blogs

If there is no Performance Management... there is no business

A solid approach to Performance Management is essential for managing people effectively in order to achieve organisational growth and productivity.
05 Jul 2021

Collective Bargaining 2021 : a webinar to initiate your preparation process

As the South African labour market enters its annual season of negotiations and collective bargaining in 2021, collaboration, creative thinking, complex problem solving, and co-determination are going to be paramount as the parties seek to ensure stable and sustainable outcomes.
28 Apr 2021

Workplace mediation skills for accredited mediators

Workplace mediation follows the same principles as mediation in other contexts, but in my experience there are also a number of significant differences. It is important to be aware of these differences and to adapt your mediator skills if you wish to work effectively as a workplace mediator.
11 Apr 2021

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The course has enabled a mindset change from “giving the solution” to assisting parties to arrive at their own solutions. It has been a “mind blowing” course in terms of the amount of content covered together with the diversity of areas covered. I would definitely recommend!

- Kayoori Chiba, Chiba Attorneys, Director, July 2019,

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING FACE TO FACE

Thank you all for your wonderful facilitation, coaching and assessment work over the past week. It was a great programme and I learned a lot. Your dedication and commitment to the learning process is incredibly valuable.

- Mark Turpin, Delegate, Kessels-Smit

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING FACE TO FACE

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Accreditations and Affiliations