The Commercial Mediator Training offered by Conflict Dynamics will equip you to mediate conflicts and disputes in many different settings, including in the Magistrates Courts and the High Courts. 

Every mediator brings their history, lived realities and values into the room. Bias and prejudice are not character flaws to be confessed,  they are ordinary features of how people read one another, and they work quietly in exactly the conditions mediation creates: ambiguity, time pressure, and a process that leaves no record.

This three-hour masterclass looks squarely at what bias and prejudice are, how they form, and how they surface in a mediator's judgement about who is credible, who is reasonable, and who needs support. It sets out what the research establishes and what it does not and is candid about the difference.

The session is built around conversation. There is time to reflect on your own practice, structured group work, and space to share what you have seen and hear how colleagues handle it. You leave with a practical protocol, a way of observing your own process, and a clearer account of the evidence than most of what circulates on this subject.

This MPD will be presented by Ebrahim Patelia.

Lawyers are generally the 'gatekeepers' of civil and commercial mediation. Their clients rely on them for advice on the range of dispute resolution options available to them, so lawyers need to have the answers at their fingertips. As a lawyer learn how to advise your client about mediation and represent them effectively in the process, particularly when it comes to Rule 41A matters.

Mediation of Road Accident Fund claims is currently being piloted and there is great excitement about the prospects of implementing mediation as a dispute resolution protocol within the RAF compensation system. The criteria for participation in pilot programmes is that mediators are trained and accredited, which places Conflict Dynamics mediators at an advantage. The field of RAF compensation is, however, a specialised one and in order for mediators to add maximum value, it is essential that you understand the RAF legal and administrative context. Mediators will need to understand the claim process, the heads of damages claimable, and the manner in which these damages are quantified in order to settle matters. 

In line with the Gauteng High Court mediation draft directive, Conflict Dynamics is offering a one-day workshop for accredited mediators who wish to learn about the specialised field of mediating clinical claims.

The Gauteng High Court Directive has resulted in a dramatic increase for the need for accredited and skilled mediators. This course will refresh your skills if you have not used them for some time and put you in the position to mediate again. It will also highlight process skills that have been included in the training over the past few years.

The Mediator Skills Refresher session will remind you of key aspects of the mediation process and essential skills for managing an effective mediation. It will also include new process steps and skills that have been added to the training over the past few years that you would not have been exposed to if you were trained some time ago.

The session is suited for accredited mediators.

This three-day course is designed to equip you with the skills to mediate conflicts between employees in the workplace. It is well known that if conflicts between people in the workplace are managed close to the point of origin there is less chance that they will go on to manifest as grievances and disputes, which are often time-consuming and expensive. Mediation is a particularly effective process for managing such conflicts. 

Workplace mediation is suitable at an early stage in a conflict between people who work together and where there is still potential for a future working relationship.