Vanessa Botha
Vanessa (BCom Hons, University of the Witwatersrand) is the Training Manager at Conflict Dynamics. In this capacity, she manages client relationships and marketing and is also actively involved in the design and development of our training materials. She also facilitates a number of our training courses and workshops. She is an experienced consultant in the areas of Labour Relations and Learning and Development and was previously a part-time lecturer at the University of the Witwatersrand’s Business School and Faculty of Commerce for 17 years.
In an age where virtual learning has become more common, it’s easy to overlook the powerful impact of face-to-face training. At Conflict Dynamics, we remain strong advocates for in-person workshops—not because we’re resistant to change, but because we’ve seen, time and again, how much more effective and enriching this format can be for developing skills that truly stick.
Here’s why face-to-face training continues to be a superior choice, and what you need to consider if online delivery is the only viable option.
The Unmatched Value of In-Person Training
1. Real-Time, Personalised Interaction
Face-to-face training allows participants to engage directly with facilitators and peers, ask questions on the spot, and participate in spontaneous discussions. The result? Immediate feedback and a deeper, more personal understanding of the learning material.
2. Learning by Doing
Our training approach at Conflict Dynamics is built on hands-on, practical activity. Whether it’s working through real-life scenarios, engaging in group discussions, or role-playing difficult conversations, participants actively practise skills in a safe space—guided closely by the facilitator.
3. The Power of Non-Verbal Communication
In-person sessions make full use of body language, facial expressions, and other non-verbal cues that enrich communication and create stronger connections—something no screen can fully replicate.
4. Peer Learning and Relationship Building
One of the most underrated aspects of in-person training is the chance to connect with others. Sharing experiences, challenges, and practical “war stories” provides tremendous value and often leads to continued learning and collaboration long after the session ends.
5. Focus, Accountability, and Engagement
Let’s face it: it’s harder to tune out when you’re physically present. In-person training fosters greater commitment and concentration, helping participants stay engaged and retain more information—especially when dealing with complex or nuanced topics.
6. Adaptability in the Room
Skilled facilitators can read the room, adjust their pace, and adapt their delivery to meet participants’ learning styles in real time. This flexibility is much harder to achieve in an online setting.
What About When Online Training Is the Only Option?
We understand there are times when face-to-face training simply isn’t possible. In those instances, it’s essential to meet certain conditions to ensure the training is still meaningful and effective.
1. Everyone Joins Individually
Each participant must connect via their own device. A mixed (hybrid) setup—where some are in a room together and others join remotely—disrupts interaction and prevents proper use of tools like breakout rooms for small-group work.
2. If Sharing a Venue, Then Everyone Must Be There
If individual connections are not possible, then all participants should be together in one venue. The space must allow the facilitator to see and hear everyone clearly, with the necessary technology to support interaction.
3. Technical Readiness Is Critical
Every participant must have:
- A stable internet connection (plus backup in case of outages)
- A working camera—and be visible on-screen for the duration of the training
- The ability to access the training manual, either in print or digitally, without disrupting their participation
4. Full Attention Required
Participants need to be fully present—no attending other meetings or multitasking. This ensures a consistent experience for all and preserves the quality of the session.
In Closing
We firmly believe in the power of experiential, face-to-face training. It’s where real skill-building happens, through practice, connection, and real-time feedback. That said, when circumstances require us to move online, we’re committed to maintaining our high standards by ensuring the right conditions are in place.
If you have upcoming training needs and want to discuss the best format for your team, we’re here to help you make the right choice.
Would you like to learn more about our training approach or receive a comprehensive training proposal? Get in touch with us at vanessa@conflictdynamics.co.za