Professional background and experience:

Nomonde is an accredited commercial mediator with Conflict Dynamics, the Centre for Effective Resolution of Disputes (CEDR, UK) and the South African Dispute Settlement Accreditation Council (DiSAC). Nomonde is also an accredited divorce and family mediator with the National Accreditation Board for Family Mediators (NABFAM). She specializes in mediating a range of disputes, including those in commercial, workplace, family, and community settings, including regulated community residential schemes. In these contexts, she applies her unique mediation style alongside her adept adjudication skills.

As a member of the training faculty at Conflict Dynamics, Nomonde leverages her mediation experience to fulfil her role as a trainer and coach, where her clients have commended her for her professionalism and expertise in mediating and assessing mediators.

Nomonde holds a Bachelor of Arts in Social Work (cum laude), a Bachelor of Art Honours in Psychology and a Master of Philosophy in Conflict and Conflict Management. Her thesis, which received honours, focused on role conflict in the South African public service. Recently, she published the first edition of her book titled "A Case for Mediation: A Dispute Resolution Alternative That Drastically Reduces Time & Legal Costs Whilst Saving Relationships."

Mediation experience and style:

Nomonde is an active mediator on the pro-bono court-annexed mediation services at the Wynberg Magistrate's Court. Additionally, she is engaged in mediating and adjudicating disputes within regulated community residential schemes, including sectional titles and home-owners associations. Notably, Nomonde was enlisted by the World Bank Ombuds Office to mediate a dispute between a community and a mining company in South Africa. Her expertise also extends to mediating workplace disputes.

Coaching experience and style:

Having years of experience in conflict management and negotiation processes as well as undergoing specific training Nomonde is an invaluable coach on the Conflict Dynamics Mediator Skills Training course. 

Comments from mediation clients:

"I have recently been dealing with Mrs Keswa who has been acting as a mediator on a matter between myself and a BMW dealership. If the service delivered by Mrs Keswa reflects your company, you must have an amazing organisation with an incredible staff contingent. I did not believe that such efficient, professional and incredible service existed today and I salute you and your company. It truly was a privilege to deal with Mrs Keswa.” - Mrs Helen Ward

"I had the privilege to work with Nomonde as a mediator, both at our alma mater and as accredited mediators on cases for the Office of the Consumer Protector. Nomonde is a very talented and very well-versed person with a very good analytical mind and she has above average insight, a characteristic that is essential to work as a commercial accredited mediator. It is a privilege to have studied with Nomonde and to work with Nomonde as a colleague and I am looking forward to working with her as a professional on future projects”.  - Andre du Plessis

"Nomonde is a highly skilled, experienced and seasoned professional who applies her mind, knowledge and wisdom in the application of her craft. Having worked with her in many professional contexts over a 10-year period, it is clear to me that her passion, dedication and absolute determination to make a difference are core to her personal life’s mission statement. As a mediator, her understanding of complexity of conflict coupled with her unique ability to bring “consensus” and “common sense” positions her as a most credible leader in the field”. - Stan Horwitz, Master Organisational Development Practitioner, HR Network