Workplace Mediator Skills for Accredited Mediators

Course feedback

  • "

    I recently participated in a Workplace Mediation for Accredited Mediators training with Conflict Dynamics. The training was delivered by facilitators who are true industry leaders and delivered content that is at the forefront of modern mediation best practices. The perfect blend of theory, real-world insights and engaging role-play gave me highly effective, actionable skills. I highly recommend Conflict Dynamics to any professional or organisation looking to have quality mediation skills in their practice or workplace.

    "

    Shirley Duma
    |
    May 2026
  • "

    The course was a real eye-opener for me. Very interactive and participatory. The facilitators were absolutely brilliant. I gained a lot from the course. Highly recommended.

    "

    Delegate
    |
    May 2026
  • "

    Thank you to the facilitators for an excellent and insightful programme. Your guidance has significantly deepened my understanding of workplace mediation, particularly how its dynamics differ from commercial and other mediation contexts. I appreciated the clarity with which you demonstrated the unique features of workplace disputes — the ongoing employment relationship, the importance of restoring trust, and the need for practical, sustainable solutions that support organisational functioning. The learning environment was engaging, well‑structured, and professionally delivered. I leave the course with strengthened confidence in applying mediation principles in the workplace setting.

    "

    Aaron Sibanyoni
    |
    May 2026
  • "

    A fantastic addition to the Commercial Mediation training course. Whilst the skillsets are different, they are complimentary and the course presents the new information in an easily digestible format so that the practical applications seems possible and achievable. 

    "

    Ryan von Ruben
    |
    Mar 2025
  • "

    Another outstanding course from Conflict Dynamics.  This course will equip you with the necessary theory and practice to undertake effective workplace mediation for the benefit of all parties.  A must-have for everyone that leads, manages or works with people.

    "

    Kevin Churchill
    |
    Cerno Thames Ltd
    |
    Feb 2023
Back

Why Attend?

This one-day workshop has been designed for accredited mediators who wish to extend their repertoire with skills to mediate workplace disputes. Workplace mediation is suitable at an early stage in a conflict between people who work together and where there is still potential for a future working relationship. The mediation process is somewhat different from that taught on commercial mediation courses, and the skills required are far more relationship and problem-solving oriented. This workshop presents a good opportunity for practicing mediators to collect continuing professional development credits. 

 

Main Topics

  1. Where workplace mediation fits in the cycle of conflicts and disputes
  2. The differences between workplace mediation and mediation in other contexts
  3. The phases of mediation
  4. The benefits of workplace mediation
  5. The circumstances favouring its use
  6. The issues suitable for workplace mediation
  7. The steps in a typical workplace mediation process, and the value of a staged approach
  8. Managing the expectations of the initiator of the process
  9. Making choices about joint and private meetings and how to manage challenging joint meeting
  10. Managing emotion
  11. Dealing with the heightened prevalence of issues relating to identity and bias

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